Customer calls, onboarding, KYC collection, loan servicing queries and redemption support are handled by AI agents with human escalation. Humans hold the roles regulation requires humans to hold: Responsible Managers, credit sign-off, compliance oversight, and complex disputes. This is what lets a licensed lender-issuer run on ~6 people.
| Function | Who / what runs it | Cost basis | Est. p.a. at ~20 settlements/mo |
| Customer calls & support | AI voice agents (inbound/outbound), 24/7, human escalation ~8% | ~$0.15/min + platform $3k/mo | $55k |
| Onboarding & KYC | AI-guided flow; ID verification, AML screening, sanctions/PEP per applicant (buyer + seller per settlement) | ~$8/applicant + monitoring | $25k |
| Loan servicing & arrears contact | AI agents run statements, payment reminders, early-arrears outreach; hardship → human (regulatory) | bundled + $2k/mo | $24k |
| Transaction monitoring (AML) | Automated rules + AI triage of alerts; human MLRO reviews | SaaS | $60k |
| Core team (6 FTE) | 2 founders, 2 senior engineers, compliance/RM, credit ops lead | salaries + super | $1,020k |
| Cloud, chain & custody infra | Hosting, gas, key management/custody, monitoring | ~$9k/mo | $108k |
| Security | Annual pentest, contract re-audit, bug bounty | - | $60k |
| Regulatory ongoing (from Licensing page) | Attestations, audit, insurance, levies, AFCA, AML tooling, legal retainer | - | $420k |
| Total fixed operating cost (steady state) | ~$1.77M p.a. (~$148k/mo) |
| Variable per settlement | KYC both sides, docs, AI interaction load | ~$150/settlement | scales with volume |
| Variable per default | Enforcement legal (see Licensing page) | ~$30k/default | scales with book risk |